Help & Customer Support
Welcome to Cafe 401 & Grill's Help Page. We are committed to providing excellent customer service and prompt support for any inquiries, feedback, or issues you may experience.
1. Contact Information
- Restaurant Name: Cafe 401 & Grill / 401 Mikuna Restaurant LLC
- Address: 401 Chestnut St., Union, NJ 07083
- Phone: (908) 333-4114
- WhatsApp: (908) 266-9757
- Email: services@cafe401.net
2. Response Time
We strive to respond to all inquiries within 24 to 48 hours during business days. If your matter is urgent, we recommend calling us directly for the fastest service.
3. Types of Support We Offer
- Order Issues: Wrong item, missing order, payment problems, or delivery concerns.
- Reservations & Appointments: Assistance with table bookings or event hosting.
- SMS Support: Questions about texts received or help opting in/out.
- Feedback & Suggestions: We love hearing from our customers! Please share your ideas or comments.
- Website Assistance: Help with navigation, forms, or accessing your account.
4. SMS Help Instructions
If you’ve opted into our SMS services and need help, simply reply HELP to any text message. You may also contact us by email or phone for further support regarding message preferences or unsubscribing.
To opt out of SMS communications, reply STOP at any time.
5. Links to Important Policies
- Terms of Service – Includes full details about services, payment terms, and SMS policies.
- Privacy Policy – Learn how we collect, use, and protect your personal data.
6. Your Feedback Matters
We are constantly improving our service and your experience matters to us. Please let us know how we’re doing or how we can serve you better. All feedback is confidential and taken seriously.
7. Business Hours
- Breakfast Hours: 4:30 AM – 2:30 PM
- Lunch & Dinner Hours: 2:30 PM – 11:30 PM
- Support: Emails and inquiries are reviewed daily, even on weekends.
8. Thank You!
Thank you for choosing Cafe 401 & Grill. We value every guest and look forward to serving you. If you need anything at all, please don’t hesitate to reach out.